Terms of Service

Overview

These Terms of Service govern purchases made through rayloria.com (“Rayloria”), an online store operated by Hubei Xunyun Information Technology Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Hubei Xunyun Information Technology Co., Ltd., subject to these Terms of Service and the policies published on our website.

Rayloria is owned and operated by Hubei Xunyun Information Technology Co., Ltd. Throughout these Terms, “Rayloria,” “we,” “us,” and “our” refer to Hubei Xunyun Information Technology Co., Ltd.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service and any policies referenced on the website. If you do not agree with these Terms, please do not use our website or services.

Online Store Terms

You must be legally capable of entering into a binding agreement in your place of residence to use this website or make a purchase.

You may not use our products or services for any unlawful or unauthorized purpose. You must not transmit viruses, malicious code, or any material that may interfere with the operation or security of the website.

Products and Information

Rayloria offers lighting and home illumination products, including bedroom lamps, ambient lighting, and decorative lighting.

We aim to display product descriptions, specifications, dimensions, materials, colors, and images as accurately as possible. However, actual colors and appearance may vary slightly due to screen settings, lighting conditions, manufacturing variations, or photography.

Customers are responsible for reviewing product dimensions, specifications, voltage requirements, installation guidance, and compatibility before purchasing.

We reserve the right to modify or discontinue products without prior notice.

Orders

Placing an order does not guarantee acceptance. We reserve the right to accept, refuse, limit, or cancel an order for legitimate reasons, including product availability, suspected fraud, pricing errors, payment issues, or inaccurate customer information.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

Customers are responsible for providing complete and accurate billing, shipping, and contact information.

Prices and Payment

Prices are displayed in the currency shown on the website and may change without prior notice.

Applicable shipping charges, taxes, duties, or other fees will be shown at checkout where available or may be charged by local authorities upon delivery.

By submitting payment information, you confirm that you are authorized to use the selected payment method. Payments may be processed by third-party payment providers subject to their own terms and privacy policies.

Shipping and Delivery

Order processing times, estimated delivery periods, available shipping methods, and related conditions are described in our Shipping Policy.

Delivery dates are estimates and are not guaranteed. Delays may occur due to carrier operations, customs processing, severe weather, holidays, remote destinations, or circumstances beyond our reasonable control.

Risk of loss may pass to the customer in accordance with applicable law and the delivery terms associated with the order.

Returns and Refunds

Returns, refunds, cancellations, damaged items, and incorrect orders are handled according to our Return and Refund Policy.

Please contact us before returning any product. Unauthorized returns may not be accepted or processed. Customers may be required to provide photographs, videos, packaging information, or other evidence to support a claim.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

Intellectual Property

All content appearing on rayloria.com, including text, images, graphics, logos, designs, page layouts, and other materials, is owned by or licensed to Rayloria and is protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission.

Prohibited Uses

You may not use the website:

• For unlawful, fraudulent, or misleading purposes.

• To violate the rights of others.

• To submit false or inaccurate information.

• To distribute malware or harmful code.

• To collect personal information without authorization.

• To interfere with the website’s security or operation.

• To misuse our products, services, or intellectual property.

We may suspend or terminate access where these restrictions are violated.

Third-Party Services and Links

The website may contain links to or integrations with third-party services, including payment processors, shipping carriers, analytics providers, and other service providers.

We are not responsible for the content, availability, privacy practices, or terms of independent third-party websites. You should review their applicable policies before using their services.

Disclaimer and Limitation of Liability

We aim to keep our website and services accurate, secure, and available. However, we do not guarantee that access will always be uninterrupted, error-free, or free from harmful components.

To the maximum extent permitted by law, Rayloria and Hubei Xunyun Information Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website, services, or products.

These limitations do not exclude liability that cannot legally be limited or excluded.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Rayloria and Hubei Xunyun Information Technology Co., Ltd. from claims, losses, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.

Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our services, business practices, or legal obligations.

The latest version will be posted on this page. Your continued use of the website after an update constitutes acceptance of the revised Terms where permitted by law.

Contact and Business Information

Questions about these Terms of Service may be sent to the contact information below.

Brand Name: Rayloria

Company Name: Hubei Xunyun Information Technology Co., Ltd.

Registered Address: No. 25, Xiafanxi Village, Nanhu Village, Hongshan District, Wuhan, Hubei, China (No. 79-23 Wuliang Road).

Email: service@rayloria.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.