Shipping Policy

Order Processing

Orders are processed on business days. Processing time may vary due to product availability, payment verification, holidays, or high order volumes.

Processing time is separate from delivery time.

Shipping Costs and Delivery

Available shipping methods, fees, and estimated delivery times are displayed at checkout.

Delivery dates are estimates and cannot be guaranteed. Large or delicate lighting products may require additional handling time.

Order Tracking

Once tracking information becomes available, a shipping confirmation will be sent to the email address provided at checkout.

Tracking updates may take several days to appear after a shipping label is created.

Delivery Delays

Delivery may be delayed by carrier operations, customs inspections, severe weather, holidays, remote destinations, or other circumstances outside our control.

We cannot guarantee carrier delivery times after an order has been dispatched.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you need to change your address, contact us immediately. Address changes cannot be guaranteed once processing or shipment preparation has begun.

Additional shipping charges may apply if a package is returned or requires reshipment because of incorrect information.

International Orders

International shipments may be subject to customs duties, import taxes, or local fees. Unless stated otherwise at checkout, these charges are the recipient’s responsibility.

Lost or Delivered Packages

If your tracking shows an unusual delay, please contact us for assistance.

When a package is marked as delivered, first check your mailbox, entrance, reception area, household members, neighbors, and the local carrier.

Split Shipments

Items from the same order may ship separately and arrive at different times. Separate tracking numbers may be provided.

Contact Us

For shipping or delivery questions, contact us at:

Email: service@melzoria.com