Contact Us

We are here to help make your shopping experience as seamless as possible.

Whether you need assistance choosing the right lighting for your space or have questions about an existing order, our customer support team will be happy to assist you.

How We Can Help

Please contact us regarding:

  • Product information and lighting specifications.

  • Order confirmation or status updates.

  • Shipping and delivery enquiries.

  • Damaged, defective, missing, or incorrect items.

  • Returns and refunds.

  • Payment-related questions.

  • Privacy requests or other customer-service concerns.

Customer Support

Customer support is provided by:

Hubei Xunyun Information Technology Co., Ltd.

Email: service@melzoria.com

We aim to respond to all customer enquiries within 1–2 business days. Requests involving shipping carriers, payment providers, order investigations, or privacy matters may require additional processing time.

Existing Orders

When contacting us about an existing purchase, please include:

  • Your order number.

  • The email address used at checkout.

  • A brief description of your enquiry.

This information will help us locate your order and assist you more efficiently.

Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

Include clear photographs or videos showing:

  • The product and the issue.

  • The original packaging.

  • The shipping label.

This will help our team review your request and provide an appropriate solution.

Returns

Please contact us before returning any item. Our customer support team will review your request and provide the correct return instructions and designated return address.

Items returned without prior authorization may not be accepted or processed.

We appreciate your trust and look forward to helping you create a beautifully illuminated home.