Frequently Asked Questions

How do I place an order?

Choose your preferred lighting product, select the available options, add it to your cart, and complete checkout. A confirmation email will be sent after payment.

Can I change or cancel my order?

Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed once processing begins.

How can I track my order?

Tracking details will be emailed once your order ships. Please allow some time for the carrier to update the tracking status.

When will my order arrive?

Delivery times depend on your location, product availability, carrier service, customs, and local conditions. Please review our Shipping Policy for details.

Are installation instructions included?

Where required, basic installation guidance is included with the product. For electrical fixtures, we recommend installation by a qualified electrician.

What if my order arrives damaged or incorrect?

Email us with your order number and clear photos of the product, packaging, and shipping label. We will review the issue and assist you promptly.

How do I request a return?

Please review our Return Policy and contact us before returning an item. Unauthorized returns may not be accepted.

Which payment methods do you accept?

Available payment methods are displayed securely during checkout and may vary by location.

Still Need Help?

Contact us at service@rayloria.com. We aim to respond within 1–2 business days.