Return Policy
30-Day Returns
You may request a return within 30 days of confirmed delivery.
Before returning any item, contact us for approval and return instructions. Returns sent without authorization may not be accepted.
Return Conditions
To qualify for a return, the product must be:
- Unused, uninstalled, and unaltered.
- In its original condition and packaging.
- Returned with all parts, accessories, manuals, and documentation.
- Accompanied by proof of purchase.
Non-Returnable Items
The following items may not be returned:
- Customized or personalized products.
- Gift cards.
- Final-sale items.
- Products damaged through misuse or incorrect installation.
- Items specifically marked as non-returnable.
This does not affect any rights provided by applicable law.
Damaged or Incorrect Orders
Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible.
Please provide:
- Your order number.
- Clear photos or videos of the product.
- Photos of the packaging and shipping label.
Once reviewed, we will provide an appropriate solution.
Return Shipping
Customers are generally responsible for return shipping costs for change-of-mind returns or incorrect selections.
If we confirm that an item was damaged, defective, or sent incorrectly, we will provide suitable resolution instructions.
Original shipping fees are non-refundable unless required by law.
Refunds
Approved refunds are issued to the original payment method after the returned product has been received and inspected.
Processing times depend on your bank or payment provider. Deductions may apply for missing parts, damage, installation, alteration, or reduced product value where legally permitted.
Exchanges
Exchanges depend on product availability. In some cases, you may need to return the eligible item and place a new order.
Order Cancellations
Contact us immediately if you need to cancel an order. Cancellation cannot be guaranteed once processing or shipping preparation has begun.
Contact Us
For return, refund, exchange, or cancellation questions, contact us at:
Email: service@rayloria.com